Policy & Terms

Notice: This document has been machine-translated from the Korean original. In the event of any discrepancy, the Korean version shall prevail.

Article 1 (Purpose)

KINGCUP GLOBAL (hereinafter “Company”) establishes this Privacy Policy (hereinafter “Policy”) to protect the personal information (hereinafter “Personal Information”) of individuals (hereinafter “Users”) who use the services provided by the Company (hereinafter “Services”), in compliance with the Personal Information Protection Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection (hereinafter “Network Act”), and other relevant laws and regulations, and to promptly and smoothly handle any complaints related to the protection of Users’ personal information.

Article 2 (Principles of Personal Information Processing)

In accordance with personal information-related laws and this Policy, the Company may collect Users’ personal information, and the collected personal information may be provided to third parties only with the individual’s consent. However, if legally compelled by applicable law or regulations, the Company may provide collected personal information to third parties without prior consent.

Article 3 (Disclosure of This Policy)

1. The Company discloses this Policy on the main page of its website or through a linked page so that Users can easily access it at any time.
2. When disclosing this Policy pursuant to Paragraph 1, the Company uses font size, color, and other formatting to ensure Users can easily read and understand its contents.

Article 4 (Changes to This Policy)

1. This Policy may be revised in accordance with changes in personal information-related laws, guidelines, notices, or government or Company policies.
2. When revising this Policy pursuant to Paragraph 1, the Company shall provide notice through one or more of the following methods:
   • a. Posting a notice on the main page of the Company’s website or through a separate pop-up window
   • b. Notifying Users in writing, by facsimile, email, or similar methods
3. The Company shall provide notice at least 7 days before the effective date of any revision to this Policy. However, if there are significant changes affecting Users’ rights, notice shall be provided at least 30 days in advance.

Article 5 (Items and Methods of Personal Information Collection)

The Company receives and collects the following information from platform services (Facebook, Telegram, Toss, etc.) that Users access:

1. Facebook: Unique user identifier, name, profile photo
2. Telegram: Unique user identifier, full name, language settings
3. Toss: Unique user identifier, nickname

The following information may also be collected during the course of service use:

• Device information (model name, OS version, IP address), advertising identifier, game play records, payment records, customer service history

Article 6 (Use of Personal Information)

The Company uses personal information in the following cases:

1. When necessary for company operations, such as delivering notices
2. For service improvement, including responses to inquiries and handling complaints
3. To provide the Company’s services
4. To prevent and sanction activities that disrupt the smooth operation of services, including restrictions on members who violate laws or the Company’s terms, and fraudulent activities

Article 7 (Retention and Use Period of Personal Information)

1. The Company retains and uses Users’ personal information for the period necessary to achieve the purposes for which the information was collected and used.
2. Notwithstanding the foregoing, the Company retains records of service abuse for up to 1 year from the date of membership withdrawal, in order to prevent fraudulent registration and use.

Article 8 (Retention and Use Period of Personal Information Under Applicable Law)

The Company retains and uses personal information as follows in accordance with relevant laws:

1. Retention information and periods under the Act on Consumer Protection in Electronic Commerce:
   • a. Records related to contracts or withdrawal of subscription: 5 years
   • b. Records related to payment and supply of goods: 5 years
   • c. Records related to consumer complaints or dispute resolution: 3 years
   • d. Records related to labeling and advertising: 6 months
2. Retention information and periods under the Protection of Communications Secrets Act:
   • a. Website log records: 3 months
3. Retention information and periods under the Electronic Financial Transactions Act:
   • a. Records related to electronic financial transactions: 5 years
4. Retention information and periods under the Act on the Protection and Use of Location Information:
   • a. Records related to personal location information: 6 months

Article 9 (Principle of Destruction of Personal Information)

In principle, when personal information is no longer necessary—such as when the purpose of processing has been achieved or the retention period has expired—the Company destroys such information without delay.

Article 10 (Procedure for Destruction of Personal Information)

1. Information entered by Users for membership registration and similar purposes is transferred to a separate database (or a separate filing system for paper records) after the purpose of processing has been achieved, and is stored for a certain period in accordance with the Company’s internal policies and other applicable legal information protection requirements (see retention and use period), before being destroyed.
2. The Company destroys personal information subject to destruction through the approval procedure of the Personal Information Protection Officer.

Article 11 (Method of Destruction of Personal Information)

The Company destroys personal information stored in electronic file formats using technical methods that prevent the records from being reproduced. Personal information printed on paper is destroyed by shredding or incineration.

Article 12 (Installation, Operation, and Opt-out of Automatic Personal Information Collection Devices)

1. The Company uses automatic personal information collection devices (hereinafter “Cookies”) that store usage information and retrieve it periodically in order to provide Users with personalized services. Cookies are small pieces of information sent by the server (http) operating the website to the User’s web browser (including PC and mobile), and may be stored in the User’s storage space.
2. Users have the right to choose whether to allow the installation of Cookies. Users may configure their web browser settings to allow all Cookies, to require confirmation each time a Cookie is stored, or to refuse all Cookies.
3. However, if the storage of Cookies is refused, some of the Company’s services that require login may be difficult to use.

Article 13 (How to Configure Cookie Settings)

Cookie settings can be managed through your web browser options:

1. Edge: Settings menu (top right) > Cookies and site permissions > Manage and delete cookies and site data
2. Chrome: Settings menu (top right) > Privacy and security > Cookies and other site data
3. Whale: Settings menu (top right) > Privacy protection > Cookies and other site data

Article 14 (Cross-Border Transfer of Personal Information)

The Company may transfer personal information overseas as follows to facilitate smooth service provision and data management:

1. Recipient and location: Amazon Web Services (AWS) / Japan, Singapore, or similar regions
2. Items transferred: All collection items specified in Article 5
3. Date, time, and method of transfer: Real-time transmission via network at the time of service use
4. Purpose of transfer: Game data storage and server operations

Article 15 (Rights of Users and Legal Representatives)

1. Users may access or modify their personal information at any time, and may request withdrawal of consent for collection and use (i.e., membership cancellation).
2. Users may request deletion of personal information held by the Company and suspension of processing, in accordance with the Personal Information Protection Act and other applicable laws.
3. The Company does not, in principle, collect personal information of children under the age of 13 (or the applicable age threshold under the laws of the relevant country), and if the Company becomes aware that such information has been collected, it will destroy it without delay.

Article 16 (Personal Information Protection Officer)

The Company has designated a Personal Information Protection Officer to protect Users’ personal information and handle related complaints:

• Name/Position: Jinhong Cheon & Dongmin Kim
• Email: contact@kingcupcorp.com

Supplementary Provisions

Article 1: This Policy shall take effect from the date of service launch.

Notice: This document has been machine-translated from the Korean original. In the event of any discrepancy, the Korean version shall prevail.

Chapter 1: General Provisions

Article 1 (Purpose)

These Terms of Service govern the rights, obligations, responsibilities, and other necessary matters between KINGCUP GLOBAL (hereinafter “Company”) and users of the game services and ancillary network, website, and other services (hereinafter “Services”) provided by the Company through mobile devices.

Article 2 (Definitions)

1. The terms used in these Terms of Service are defined as follows:
   • a. “Company” means a business entity that provides services through mobile devices.
   • b. “Member” means a person who has entered into a service agreement in accordance with these Terms and uses the services provided by the Company.
   • c. “Temporary Member” means a person who provides only partial information and uses only a portion of the services provided by the Company.
   • d. “Mobile Device” means a device capable of downloading or installing content, such as mobile phones, smartphones, PDAs, and tablets.
   • e. “Account Information” collectively refers to the information provided by the Member to the Company, including membership number, external account information, device information, nickname, profile photo, and friend list, as well as game usage information (character information, items, level, etc.) and payment information.
   • f. “Content” means all paid or free materials digitally produced by the Company in connection with service provision for use on mobile devices (including games, network services, applications, game currency, and game items).
   • g. “Open Market” means an electronic commerce environment constructed to allow users to install and pay for game content on mobile devices via app stores and Google Play Store.
   • h. “Application” means any program downloaded or installed on a mobile device to use the services provided by the Company.
   • i. “Game Service” means a game and its ancillary services that Members run on mobile devices as part of the services provided by the Company.
   • j. “Platform Service” means in-app services within platforms such as Facebook, Telegram, and Toss.
2. Terms not defined in Paragraph 1 shall be interpreted in accordance with applicable laws, regulations, and service-specific policies, and anything not covered therein shall follow general commercial practice.

Article 3 (Provision of Company Information)

The Company shall display the following information in a manner that Members can easily understand, on the application download/sales pages within open markets, the Company’s website, and within the game service. However, the Privacy Policy and Terms of Service may be made available for Members to view through linked screens.

1. Trade name and name of representative
2. Business address (including address where Member complaints can be handled)
3. Phone number and email address
4. Business registration number
5. Mail-order business registration number
6. Privacy Policy
7. Terms of Service

Article 4 (Validity and Amendment of Terms)

1. The Company shall post these Terms within the game service or on a linked screen so that Members can access them. Important provisions such as service suspension, withdrawal of subscription, refunds, contract termination, and Company disclaimers shall be clearly indicated in bold, color, or symbols, or displayed through separate linked screens.
2. If the Company amends these Terms, it shall post the effective date, content of amendments, and reasons for amendment at least 7 days before the effective date within the game service or on a linked screen. For amendments unfavorable to Members or involving significant changes, notice shall be provided at least 30 days in advance.
3. If the Company amends these Terms, it will confirm Members’ agreement to the amended Terms. If a Member does not express refusal by the effective date, the Member shall be deemed to have agreed. If a Member does not agree to the amended Terms, either the Company or the Member may terminate the service agreement.
4. The Company shall take measures to allow Members to make inquiries and receive responses regarding the content of these Terms.
5. The Company may amend these Terms to the extent permitted by applicable laws, including the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Game Industry Promotion Act, the Network Act, and the Content Industry Promotion Act.

Article 5 (Formation and Application of Service Agreement)

1. The service agreement is formed when a person wishing to become a Member (hereinafter “Applicant”) agrees to these Terms, submits an application for service use, and the Company accepts such application.
2. The Company shall accept applications in principle. However, the Company may refuse acceptance in the following cases:
   • a. Applications made for the purpose of engaging in activities prohibited by the Game Industry Promotion Act or other applicable laws
   • b. Applications made to undermine public order or morality
   • c. Applications intended to use the game service for improper purposes
   • d. Applications containing false information or failing to meet application requirements
   • e. Applications to use the service from a country where the Company does not provide services, through abnormal or circumvented means
   • f. Applications to use the game service for commercial profit
   • g. Other cases where acceptance is deemed inappropriate for similar reasons
3. The Company may withhold acceptance until the following circumstances are resolved:
   • a. When the Company lacks sufficient capacity, cannot support a specific mobile device, or there is a technical issue
   • b. When service failures or payment and billing issues occur
   • c. Other cases where acceptance of the application is deemed difficult for similar reasons

Article 6 (Governing Rules Other Than Terms)

Matters not specified in these Terms and interpretation of these Terms shall be governed by applicable laws including the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Game Industry Promotion Act, the Network Act, the Content Industry Promotion Act, or commercial practice.

Article 7 (Operating Policy)

1. The Company may establish a game service operating policy (hereinafter “Operating Policy”) for matters necessary to apply these Terms and matters delegated with a specific scope under these Terms.
2. The Company shall post the content of the Operating Policy within the game service or on a linked screen so that Members can access it.
3. Amendments to the Operating Policy shall follow the procedure under Article 4, Paragraph 2. However, for amendments falling under any of the following, advance notice shall be provided:
   • a. Amendments to matters specifically delegated with a defined scope under these Terms
   • b. Amendments to matters unrelated to Members’ rights and obligations
   • c. Amendments within a predictable range that are not fundamentally different from the content set forth in these Terms

Chapter 2: Personal Information Management

Article 8 (Protection and Use of Personal Information)

1. The Company shall make efforts to protect Members’ personal information in accordance with applicable laws, and the protection and use of personal information shall be governed by applicable laws and the Company’s Privacy Policy. However, the Company’s Privacy Policy does not apply to linked services outside of the services provided by the Company.
2. Depending on the nature of the service, information unrelated to Members’ personal information, such as nicknames, character photos, and status information, may be publicly displayed.
3. Except as required by applicable laws or upon request of relevant government agencies, the Company shall not provide Members’ personal information to third parties without the Member’s consent.
4. The Company shall not be liable for damages resulting from the leakage of personal information due to the Member’s own fault.

Chapter 3: Obligations of the Parties to the Service Agreement

Article 9 (Obligations of the Company)

1. The Company shall faithfully comply with the exercise of rights and performance of obligations set forth in applicable laws and these Terms.
2. The Company shall establish a security system to protect personal information (including credit information) so that Members can use the service safely, and shall publicly disclose and comply with its Privacy Policy.
3. The Company shall make best efforts to promptly repair or restore any equipment failures or data loss or damage that occurs during service improvements, unless caused by force majeure such as natural disasters, emergencies, or technical issues beyond resolution with current technology.

Article 10 (Obligations of Members)

1. Members shall not engage in any of the following activities in connection with the use of the services provided by the Company:
   • a. Entering false information when applying for membership or changing member information
   • b. Buying, selling, or donating cyber assets (IDs, characters, items, game currency, etc.) through means not provided by the Company or through abnormal methods
   • c. Using another person’s credit card, wireless/wired phone, or bank account to purchase paid content, or fraudulently using another member’s ID and password
   • d. Reproducing, distributing, or commercially using information obtained through the Company’s services without authorization, or exploiting known or unknown bugs
   • e. Deceiving others for personal gain or causing harm to others in connection with the use of the Company’s services
   • f. Infringing on the Company’s or others’ intellectual property rights or portrait rights, or defaming or damaging others
   • g. Intentionally transmitting, posting, distributing, or using viruses, computer codes, files, or programs designed to disrupt or destroy the normal operation of computers, software, hardware, or telecommunications equipment
   • h. Impersonating Company employees or operators, or using another person’s identity to post content or send emails
   • i. Collecting, storing, posting, or distributing other members’ personal information without authorization
   • j. Engaging in or inducing gambling or similar speculative activities; exchanging or posting obscene or vulgar content; transmitting or distributing content that causes shame, disgust, or fear
   • k. Using the service without authorization for commercial, business, advertising, promotional, political, or electoral purposes
   • l. Modifying the application, hacking or reverse-engineering servers, leaking or altering source code, or impersonating the Company, without specific authorization
   • m. Other acts that violate applicable laws or contradict public morality and social norms
2. Members are responsible for managing their accounts and mobile devices and shall not allow others to use them. The Company shall not be liable for damages resulting from poor management.
3. Members must set up and manage payment passwords on each open market to prevent unauthorized payments.
4. The Company may establish specific rules regarding the following, and Members must comply:
   • a. Account names, character names, guild names, and other in-game names
   • b. Chat content and methods
   • c. Use of notice boards and service usage methods
   • d. External mobile platform partnership service policies
5. Acts that undermine the essence of cooperative game services: intentionally leaving the game, or continuously disrupting other players’ gameplay in cooperative modes.
6. Platform guideline violations: engaging in conduct that results in sanctions from external platforms such as Facebook, Telegram, Toss, etc.
7. Abnormal acquisition of game currency: exploiting payment loopholes or abusing bugs to abnormally generate or distribute paid content or in-game currency.

Chapter 4: Use of Service and Restrictions

Article 11 (Provision of Service)

1. The Company shall allow Members whose service agreements have been finalized to use the service immediately. However, for certain services, the Company may commence service from a specified date as necessary.
2. When providing the game service to Members, the Company may also provide additional services beyond those specified in these Terms.
3. The Company may differentiate service access by classifying Members’ tiers and subdividing usage time, frequency, and scope of services provided.

Article 12 (Use of Service)

1. The game service is provided during hours set by the Company’s business policies.
2. Notwithstanding Paragraph 1, the Company may temporarily suspend all or part of the service in the following cases:
   • a. When necessary for system operations, such as regular system inspections, server expansion and replacement, or network instability
   • b. When normal service provision is impossible due to power outages, equipment failures, service overload, or carrier maintenance
   • c. When circumstances beyond the Company’s control occur, such as war, civil unrest, natural disasters, or equivalent national emergencies
3. The Company provides services using dedicated applications or networks for mobile devices.
4. Paid content requires payment of fees specified in the applicable service.
5. In the event of mobile device changes, number changes, or international roaming, all or part of the content may be unavailable, and the Company shall not be liable.
6. Background operations may occur when using downloaded applications or network services, which may incur additional charges.

Article 13 (Changes and Suspension of Service)

1. The Company may change the service for operational or technical reasons and shall announce such changes in advance within the game service.
2. The Company may suspend all services due to significant business reasons such as business transfer, merger, expiration of game provision contracts, or significant revenue decline. In such cases, the Company shall provide at least 30 days’ advance notice.
3. In cases under Paragraph 2, the Company shall refund unused or remaining paid items pursuant to Article 25, Paragraph 3.
4. The Company shall establish and operate dedicated customer response channels for processing refunds for at least 30 days after service suspension.

Article 14 (Provision of Information)

The Company shall display information related to probability-based items as required by the Game Industry Promotion Act and other applicable laws, within the game service or on linked screens.

Article 15 (Collection of Information)

1. The Company may store and retain chat content exchanged between Members, held solely by the Company, accessible only for dispute resolution, complaint handling, or maintenance of game order.
2. If the Company or a third party accesses chat information, the Company shall notify the relevant Member in advance of the reason and scope of access.
3. The Company may collect and use Members’ mobile device information (settings, specifications, OS, version, etc.), excluding personal information, to ensure smooth and stable operations.
4. The Company may request additional information from Members for service improvement purposes. Members may accept or decline such requests.

Article 16 (Provision of Advertisements)

1. The Company may display advertisements within the game service and send promotional information via email, SMS, or push notifications to consenting Members, who may opt out at any time.
2. The Company’s services may include banners or links connecting to third-party advertisements or services.
3. Third-party services accessed through such links are outside the Company’s service area, and the Company shall not be liable for any resulting Member damages.

Article 17 (Ownership of Copyrights)

1. Copyrights and other intellectual property rights in content created by the Company within the game service belong to the Company.
2. Members shall not use the Company’s or service providers’ intellectual property for commercial purposes without prior consent.
3. Members grant the Company permission to use user content uploaded through the game service (without limitation on period or territory), provided the Company shall not sell, rent, or transfer such content without the creator’s consent.
4. The Company shall not use Members’ user content not displayed in the game (e.g., bulletin board posts) without explicit consent, and Members may delete such content at any time.
5. The Company may delete, move, or refuse posts deemed to fall under prohibited acts, without prior notice.
6. Members whose legal interests are infringed by posted information may request deletion or a rebuttal from the Company.
7. This article remains effective while the Company operates the game service, and continues to apply after Member withdrawal.

Article 18 (Purchase, Usage Period, and Use of Paid Content)

1. Paid content purchased by Members may generally only be used on the device on which it was downloaded or installed.
2. The usage period of paid content follows the period specified at the time of purchase. If service is suspended, the usage period ends on the announced suspension date.

Article 19 (Service Restrictions for Members)

1. If a Member violates the obligations under Article 10, the Company may impose graduated restrictions:
   • a. Warning: Notification of violation and request for correction
   • b. Restriction of cooperative content use: Revocation of cooperative play privileges for a specified period
   • c. Temporary suspension: Blocking game access for 1 to 30 days
   • d. Permanent suspension: Permanently blocking game access for the relevant platform account
2. If the restriction is justified, the Company shall not be liable for any resulting Member damages.
3. The Company may suspend service use for an account pending investigation of:
   • a. Valid reports that an account has been hacked or stolen
   • b. Suspected use of illegal programs or engagement in illegal activities
   • c. Other cases requiring interim measures
4. After investigation, suspended time for paid services shall be compensated by extending usage time or providing equivalent paid services.

Article 20 (Grounds and Procedures for Service Restriction Measures)

1. The Company shall establish specific grounds and procedures for service restriction measures through its Operating Policy, considering the content, severity, frequency, and results of prohibited acts.
2. When imposing service restrictions, the Company shall notify Members in advance of:
   • a. Grounds for the restriction
   • b. Type and duration of the restriction
   • c. Method for filing an objection

Article 21 (Objection Procedures for Service Restriction Measures)

1. Members may submit a written objection within 14 days of receiving notice of a restriction measure, by written document, email, or equivalent method.
2. The Company shall respond within 15 days of receiving the objection.
3. If the grounds for contest are valid, the Company shall take appropriate action.

Chapter 5: Withdrawal of Subscription, Refunds for Overpayments, and Termination of Service Agreement

Article 22 (Payment)

1. Each platform’s payment policies may take precedence over these Terms.
2. Purchase fee imposition and payment shall follow the policies and methods established by mobile carriers or open market operators.
3. When purchasing content with foreign currency, the actual charged amount may differ from the displayed price due to exchange rates and fees.

Article 23 (Withdrawal of Subscription)

1. Members may withdraw their subscription within 7 days from the later of the purchase date or the date the content becomes available, without any fees or penalties.
2. Subscription withdrawal is not permitted for:
   • a. Paid content used or applied immediately upon purchase
   • b. Content where additional benefits have been used
   • c. Content where opening constitutes use or determines the benefit
3. For non-refundable content, the Company shall clearly indicate this and provide trial products or content information where possible.
4. Members may withdraw their subscription within 3 months from the date content becomes available, or within 30 days of discovering that content differs from what was displayed or agreed upon.
5. When a subscription is withdrawn, the Company verifies the purchase history through the platform or open market operator.
6. Upon withdrawal, the Company shall retrieve the paid content and issue a refund within 3 business days.
7. When a minor enters into a purchase agreement, the Company shall notify that the minor or their legal representative may cancel without the legal representative’s consent.
8. Whether a buyer is a minor is determined based on the device, payment executor, and payment method holder information.

Article 24 (Refunds for Overpayments)

1. The Company shall refund overpayments to Members. If an overpayment occurred due to the Member’s own fault, the Member shall bear reasonable refund costs.
2. Application payments follow open market operators’ payment methods; overpayment refunds must be requested from the Company or open market operator.
3. Communication charges incurred from application downloads or network service use may be excluded from refunds.
4. Refunds are processed according to each open market operator’s or the Company’s refund policies.
5. The Company shall issue refunds within 3 business days of receiving all necessary refund information.

Article 25 (Termination of Agreement)

1. Members may terminate the service agreement at any time by withdrawing their membership. All game usage information will be permanently deleted upon withdrawal.
2. The Company may terminate the agreement after reasonable advance notice if there is a significant reason making it impossible to maintain the agreement.
3. Refunds and compensation shall be handled pursuant to the Content User Protection Guidelines.
4. To protect personal information of Members who have not used the service for 1 continuous year (Dormant Accounts), the Company may terminate the agreement and dispose of personal information, with at least 30 days’ advance notice.

Chapter 6: Damages, Disclaimers, and Other Provisions

Article 26 (Damages)

1. If either the Company or a Member causes damage to the other party by violating these Terms, the responsible party shall compensate for such damages, except in cases without intent or negligence.
2. If a partner service provider causes damage to a Member, the partner service provider shall be responsible for such damages.

Article 27 (Company Disclaimers)

1. The Company shall not be liable for service failures caused by force majeure such as natural disasters.
2. The Company shall not be liable for damages caused by equipment maintenance, replacement, or inspection, except in cases of the Company’s intent or negligence.
3. The Company shall not be liable for service disruptions caused by the Member’s intent or negligence.
4. The Company shall not be liable for the reliability or accuracy of information posted by Members, unless there is intent or gross negligence.
5. The Company has no obligation to intervene in transactions or disputes between Members and shall not be liable for resulting damages.
6. The Company shall not be liable for damages from free service use, except in cases of the Company’s intent or gross negligence.
7. The Company shall not be liable for Members failing to obtain or losing expected benefits from the service.
8. The Company shall not be liable for losses of in-game experience points, levels, items, or currency, except in cases of the Company’s intent or negligence.
9. The Company shall not be liable for third-party payments arising from Members’ failure to manage passwords, except in cases of the Company’s intent or negligence.
10. The Company shall not be liable for inability to use content due to device changes, number changes, OS changes, roaming, or carrier changes.
11. The Company shall not be liable if Members delete their content or account information.
12. The Company shall not be liable for data losses by non-members (guest accounts) without linked platform accounts due to device changes, resets, or application deletion.

Article 28 (Notices to Members)

1. The Company may notify Members via email, electronic memo, in-game message, or LMS/SMS.
2. For notices to all Members, the Company may substitute individual notices by posting within the game service or displaying pop-up screens for 7 or more days.

Article 29 (Jurisdiction and Governing Law)

1. These Terms shall be governed and interpreted by the laws of the Republic of Korea, unless the mandatory laws of the User’s country of residence provide otherwise.
2. Disputes shall be subject to the jurisdiction of the court prescribed by applicable law.
3. For overseas-resident Users, disputes may be resolved through arbitration pursuant to SIAC rules or litigation in the User’s local court, at the Company’s election.
4. If the service is provided through third-party platforms (Facebook, Telegram, Toss, etc.), the platform’s jurisdiction and governing law policies may take precedence.

Article 30 (Member Complaint Handling and Dispute Resolution)

1. The Company provides guidance on how Members can submit opinions or complaints, and operates dedicated staff to handle them. Customer service hours:
   • Hours: 09:00 – 18:00
   • Working days: Monday through Friday (excluding weekends and public holidays)
2. If Member opinions or complaints are objectively valid, the Company shall promptly handle them within a reasonable period.
3. If a third-party dispute resolution body mediates a dispute, the Company shall faithfully demonstrate measures taken against the Member and may comply with the mediating body’s determination.

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